Retention retainer
Email and SMS, run together every month.
Your email and SMS treated as one retention program — campaigns, automations and segments planned together, written in English and Spanish, and sent only to people who opted in.
Email and SMS usually sit with different people or different tools, so customers get the same offer twice, or nothing for weeks. The channels that cost least to send are often the most neglected, because nobody owns them month to month.
From $1,500 a month, quoted inside the range by list size, send volume and languages.
Messages go only to people who opted in, each with a way to opt out, and texts go from a carrier-registered number. Platform fees and per-message costs are paid by you, separately.
Email and SMS in one plan · Opt-in only, opt-out in every message · Platform costs paid by you
Need only part of it? Email flows sets up the automations, and SMS marketing covers texting on its own.
What is included
One plan for both channels
Campaigns planned across email and SMS together, so customers hear from you on purpose — not twice in a day and then silence.
Flows kept current
Welcome, abandoned cart, post-purchase and win-back flows reviewed and adjusted as products, offers and seasons change.
Segments, not blasts
Messages sent by what customers bought, when, and in which language, rather than everything to everyone.
Consent handled properly
Opt-in only, a working opt-out in every message, and carrier registration for US texting, kept in order as the list grows.
Pricing
Opt-in only, with an opt-out in every message. Email and SMS platform fees and per-message costs are paid by you, separately.
Retainer
- Price
- $1,500–$4,000
- Basis
- Per month, quoted
Questions
What results should I expect?
I do not quote a share of revenue or a conversion rate — both depend on your list, your products and your customers. You get a managed program and a monthly report of what was sent and how it did.
Are platform costs included?
No. Email and SMS platform subscriptions and per-message costs are paid by you, directly, separately from the retainer.
When should I not buy this?
If your list is small or your flows are not built yet, a monthly retainer is premature — start with email flows and grow the list. This makes sense once there is a list worth managing and nobody has time to run it.
Do you write in Spanish?
Yes — natively, not translated. Customers who signed up in Spanish get their messages in Spanish.
Who runs your email and SMS today?
Tell me your platform, roughly how big the list is and what goes out now. I will tell you where in the range it lands.